The purpose of this Client Grievance Policy and Procedure is to ensure the Cortland County Mental Health Department (CCMHD) establishes a consistent system, which ensures the timely review and resolution of client complaints and provides a process to allow clients to request review by NYS Office of Mental Health (OMH) if resolution by the CCMHD is not satisfactory.

Our clients are important to us. Your feedback is always encouraged. If you would like more information on how to submit a grievance, please see the following forms.