Home Energy Assistance Program (HEAP)

HEAP is a federally funded energy assistance program to help low-income families meet their home energy costs. The HEAP program consists of four components:
  • Regular HEAP
  • Emergency HEAP
  • Heating Equipment Repair and Replacement
  • Cooling assistance

Who Is Eligible?

Eligibility for the program is based on income (see income guidelines below) and housing situation. Individuals must either pay directly for heating costs or pay rent that includes heating costs and must be a U.S. citizen or a qualified alien to apply. HEAP money is limited. The HEAP year generally begins in November and closes when the program funding is exhausted, which can be as early as mid-March. 

How and Where to Apply

  • E-file at www.mybenefits.ny.gov. This is the quickest and easiest way to file an application. You may also print a paper application from this site once the HEAP program opens.  Individuals under 60 may apply in person on the 2nd floor of the County Office Building between the hours of 8:30 - 4:30, Monday – Friday.
  • Individuals that have received a benefit last season and do not have an emergency have mail-in rights and may call the office to have an application mailed. Individuals who do not have an emergency and do not have mail-in rights may be interviewed by phone. Please call 607-428-5400 for more information.
  • Individuals 60 or over, disabled or in receipt of Code A SSI who do not have an emergency may contact the Cortland County Office of Aging at (607) 753-5060 to apply by mail. All emergencies must apply in person. You must bring in your utility bill, proof of emergency, verification of tenant of record, proof of gross income for everyone in the household, ID for all household members and current resource documentation.
Temporary Assistance and SNAP (formerly known as Food Stamps)households generally receive their Regular HEAP grant automatically through their case. Payments to households that pay for heat separate from their rent are sent to the heating vendor. Payments to households that have their heat included in their rent are paid directly to the household. To apply for Emergency HEAP, Temporary Assistance and SNAP recipients must contact the call center at 607-428-5400. 

What to Expect


If you qualify, your HEAP payment will be sent to your fuel/utility provider. It generally takes up to 3 months for the credit to appear on your bill. 

After Hours Emergencies


For heating emergencies outside our regular work hours please call 607-753-3311. 

Contact Us


(607) 428-5400

After Hours Emergencies

(607) 753-3311