CASE SUPERVISOR – GRADE B

DISTINGUISHING FEATURES OF THE CLASS:

The work involves responsibility for providing professional social casework services work by supervising the activities of subordinate staff within a specific unit in a Division of the Department of Social Services. The incumbent provides recommendations to a higher level administrator in the development of policies and procedures relative to the delivery of social services programs, which are consistent with laws and rules. The incumbent also interprets State and Federal laws and provides information to subordinate staff. The work is preformed under the general supervision of a higher level administrator with extensive mandated training provided through the State and the agency. Does related work as required.

TYPICAL WORK ACTIVITIES:

Supervises subordinate staff administering various social services programs by assigning work, establishing policies and reviewing practices of staff as they relate to State and Federal laws and mandates and agency policy;

Responsible for on-call services;

Discusses difficult cases with staff and provides necessary consultation, recommending appropriate courses of action and procedures;

Reviews case records to assure compliance with State and Federal laws and mandates and agency policy;

Provides guidance to subordinate staff preparing cases for Family Court by reviewing cases with both staff, the Agency's Attorneys and the County Attorney;

Provides training and conducts performance evaluations for subordinate staff on a regular basis;

Formulates social work policies and procedures for the purposes of standardizing the division operation;

Interprets State, Federal and local policies and programs for staff under supervision;

Maintains cooperative relationships with Family Court, schools and various community service agencies, including performing liaison services for contract providers;

Ensures that information entered in computer systems containing child protective, preventative and foster care services on-line is accurate;

Participates in training and facilitates meetings and task forces focused on the work of the agency;

Interprets the Social Services program to the community by providing training to community services agencies, schools and other agencies throughout the county;

Prepares reports for a higher level administrator to be included in the division’s quarterly and annual reports.

May visit the homes of parents, foster parents, adoptive parents, family day-care providers, institutions or other agencies and coordinate the delivery of service.

CASE SUPERVISOR – GRADE B – contd. 2

FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS:

Good knowledge of modern principles and practices of social casework;

Good knowledge of State and Federal laws and rules governing social services programs;

Good knowledge of techniques used in case documentation;

Good knowledge of community service agencies and programs;

Good knowledge of Family Court operations;

Ability to plan and supervise the work of others;

Ability to communicate effectively both orally and in writing;

Ability to supervise and coordinate safety intervention plans for adults and children;

Ability to review case records to determine compliance in case practice as defined by the laws, rules, and regulations;

Ability to analyze and organize data and prepare records and reports;

Ability to operate a personal computer and utilize common office software programs;

Ability to establish and maintain effective working relationships with others;

Ability to understand and empathize with the needs and concerns of others;

Physical condition commensurate with the demands of the position.

MINIMUM QUALIFICATIONS:

Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with a Bachelor’s degree or higher and three (3) years of social casework experience, one (1) year of which must have been in a supervisory capacity.

SPECIAL REQUIREMENT:

Possession of a valid New York State driver’s license appropriate to the vehicles operated.