Jurisdiction:
Jurisdictional Class: Competitive
Adopted: 1/1/77
Revised: 12/11/90; 6/28/91;
11/15/94, 8/17/98; 4/20/02; 10/23/03; 5/6/08
SENIOR
KEYBOARD SPECIALIST
DISTINGUISHING FEATURES OF THE CLASS: This is moderately difficult clerical and typing work requiring a
general understanding of specific law, office rules, procedures, and
policies. The work calls for the
exercise of independent judgment in the application of prescribed procedures
and methods to routine cases. Unusual
problems or situations not previously encountered are referred to supervisors
before action is taken. For the most
part, work is performed under general supervision. Supervision may be exercised over the work of
one or more subordinates. Does related
work as required.
TYPICAL WORK ACTIVITIES: (Illustrative only)
Types materials from copy, rough draft, Dictaphone tapes, and other
detailed instructions;
Types, processes, indexes, sorts, records, and files a variety of
control records and reports;
Types a variety of records and reports and checks for clerical
accuracy, completeness, and proper extension;
Collects, compiles, and types statistics and other related information;
Composes and types routine correspondence, applying a knowledge of
departmental operations and regulations;
Operates standard typewriter and/or personal computer;
Collects fees and accounts for monies received;
Ensures
that the proper paperwork is completed and distributed internally and/or
externally, as it relates to the services provided to clients;
May
act as receptionist for an office by answering phones, taking messages, setting
up appointments, greeting visitors, providing routine information, sorting and
distributing mail;
May operate mimeograph, calculator, and other office machines;
May copy, collate, and mail documents;
May maintain filing system.
FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL
CHARACTERISTICS:
Good knowledge of office terminology, procedures, and equipment;
good knowledge of business arithmetic and English;
working knowledge of various forms and their applications;
ability to type accurately at a satisfactory rate of speed;
ability to understand and carry out oral and written directions;
ability to get along well with others;
ability to deal firmly yet courteously with the public;
ability to write legibly;
clerical aptitude;
mental alertness;
neatness;
accuracy;
tact;
physical condition commensurate with the demands of the position.
MINIMUM QUALIFICATIONS: Either:
A. Graduation from high school
or possession of a high school equivalency diploma and two (2) years of
full-time or its part-time equivalent clerical experience involving typing or
the operation of a word processor or computer; OR
B. Three (3)
years of experience as defined in (A).