Jurisdiction:  Cortland Housing Authority

Jurisdictional Class:  Competitive

Adopted:  4/10/84

Revised:  5/15/91, 4/2/97; 8/23/02, 10/7/09

 

TENANT RELATIONS ASSISTANT

 

DISTINGUISHING FEATURES OF THE CLASS:  The work involves responsibility for determining the eligibility of appli­cants for tenancy in public housing and/or subsidy of private housing, and for recertifying tenants and recipients for continued eligibility in housing programs.  Eligibility determinations are based on information obtained through written applications, face‑to‑face interviews, and related contacts, and are made in accordance with agency rules and regulations and the established eligibility guidelines of the Federal Department of Housing and Urban Development (HUD).  The work is performed under the direct supervision of administrative superiors with latitude allowed for independence of action in carrying out the details of the work.  Supervision of others is not a function of this class.  Does related work as required.

 

TYPICAL WORK ACTIVITIES:  (Illustrative only)

Accepts, records, codes, reviews, and verifies applications for tenancy under subsidized housing programs sponsored by HUD;

Gathers information relating to the application process by interview and/or telephone;

Reviews applications against eligibility criteria for respective housing programs;

Recommends approval or disapproval of applications and/or    recommends amounts of housing assistance to be paid to eligible applicants;

Recertifies tenants or recipients for continued eligibility for public housing or subsidy of private housing based on income, credit, and related financial criteria on a periodic basis according to HUD criteria;

Conducts property inspections in accordance with Federal regulations, and ensure compliance of Public Housing and Section 8 structures with those requirements.

Establishes and maintains files pertaining to tenant selection programs offered by the Cortland Housing Authority;

Provides information regarding program purposes, eligibility criteria, housing availability, and related matters to applicants and participants in public housing programs;

May prepare and/or type letters, memoranda, and reports regarding housing programs of the Cortland Housing Authority;

Assists the Housing Project Manager by performing a variety of related duties.

 

FULL PERFORMANCE KNOWLEDGES, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:  Good knowledge of the applicable federal, state, and local rules, regulations, and guidelines governing eligibility for public housing pro­grams; good knowledge of the modern methods, practices, and techniques of interviewing and information gathering; good knowledge of arithmetic, busi­ness English, and composition; ability to communicate effectively, both orally and in writing; ability to analyze facts and information and apply them against established eligibility criteria; ability to deal effectively with a broad range of people; good judgment; tact; patience; accuracy; physi­cal condition commensurate with the demands of the position.

 

 

 

TENANT RELATIONS ASSISTANT

 

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MINIMUM QUALIFICATIONS:

 

A.   Graduation for a NYS registered or regionally accredited two‑year college or university with an associate's degree in human services or a related social science AND two (2) years of experience working in a public or private agency in a position that involved interviewing, eligibility determination, or substantial direct public contact:  OR

 

B.        Graduation from high school or possession of a high school equivalency diploma AND four (4) years of experience working in a public or private agency in a position that involved interview­ing, eligibility determination, or substantial direct public contact; OR

 

C.   An equivalent combination of training and experience as defined by the limits of (A) and (B).

 

NOTE:            Verifiable part‑time and/or volunteer experience may be credited toward the experiential requirement on a pro‑rate basis.

 

SPECIAL REQUIREMENT:

Possession of a valid New York State driver’s license appropriate to the vehicles operated.