CIVIL SERVICE OPPORTUNITIES
EXAMINATION ANNOUNCEMENT
PC SUPPORT SPECIALIST
APPLICATIONS WILL BE ACCEPTED CONTINUOUSLY
EXAM # 601-02
The exam for PC Support Specialist will be administered
on a continuous recruitment basis. The
time, date and location of examination will be scheduled by a representative of
the Personnel/Civil Service Department. Candidate(s)
will be contacted by this office within 7 calendar days from the date of the
Civil Service application.
REVIEW THE INFORMATION AND
INSTRUCTIONS AT THE END OF THIS ANNOUNCEMENT.
EXAMINATION
FEE: Each application
for a Cortland County Civil Service examination must be accompanied by a $12.50
certified check or money order payable to the "Cortland County
Treasurer." Applications will not
be reviewed unless accompanied by the fee.
NOTE: ALL CSEA COUNTY EMPLOYEES, MANAGEMENT
COMPENSATION PLAN EMPLOYEES, CORTLAND COUNTY SHERIFF’S DEPARTMENT CIVILIAN
EMPLOYEE UNIT #6550-02 AND CORTLAND COUNTY DEPUTY SHERIFF CORRECTION OFFICER
UNIT #6550-03 will PAY $5.00 to be paid with cash, a certified check or money
order made payable to "Cortland County Treasurer." Personal checks will not be accepted. The application fee is non-refundable.
APPLICATION
FEE WAIVER: A waiver of application fee will be allowed if you are
unemployed and primarily responsible for the support of a household. In addition, a waiver of application fee will
be allowed if you are determined eligible for Medicaid, or receiving
Supplemental Security Income payments, or Public Assistance (Temporary
Assistance for Needy Families/Family Assistance or Safety Net Assistance) or
are certified Job Training Partnership Act/Workforce Investment Act eligible
through a state or local service agency.
All claims for application fee waiver are subject to
verification. If you can verify
eligibility for application fee waiver, complete a “Request for Application Fee
Waiver and Certification” form and submit it with your application. You can obtain a copy of the Application Fee
Waiver and Certification Form by contacting the Personnel/Civil Service Office
or by going to our website at www.cortland-co.org/personnel.
SALARY: $40,000-45,000/yr.
VACANCY: The list established as a result of this
exam will be used to fill any vacancies that may occur during the life of this
list.
RESIDENCE
REQUIREMENT: There are no residency
requirements for this exam. Preference
in certification may be given to successful candidates who are residents of the
municipality one month prior to the date of certification.
DISTINGUISHING
FEATURES OF THE CLASS:
The work involves responsibility for implementation and upgrading of
software and hardware for local area networks and microcomputers (PCs and
Macs). An employee in this class
installs, operates, and maintains personal computer software and hardware. Supervision is received from an
Administrative Superior. Performs
related work as required.
MINIMUM
QUALIFICATIONS
A.
Graduation from a regionally accredited or NYS
registered college or university with a baccalaureate degree or higher in
Computer Science or a closely related field OR
B.
Graduation from a regionally accredited or NYS
registered college or university with an associate's degree or higher in
Computer Science or a closely related field AND two (2) years of
experience or its part-time equivalent in the operation of personal computers
or peripheral equipment; OR
C.
Four (4) years of work experience or its part-time
equivalent in the operation of personal computers or peripheral equipment; OR
D. An equivalent combination of
education and experience as described above.
SUBJECT OF THE EXAMINATION: The examination for the position will consist
of two parts: a related evaluation of
training and experience and a qualifying pc-administered test. You must pass the evaluation of training and
experience in order to take the qualifying pc-administered test. You must pass both tests in order to be
considered for appointment. Only your
rating on the evaluation of training and experience will be considered when
computing final scores.
RATED EVALUATION OF
TRAINING AND EXPERIENCE:
You
will complete a questionnaire that asks for specific information on your
information technology education (formal degrees, IT-related training courses,
certifications) and experience. You will
also be asked to briefly describe a significant achievement in each of the
job's areas and to provide the name and contact information for someone who can
verify your information. The information
you provide about your experience will be rated against the following areas:
Help Desk
User
Support
Network
Administration
Microcomputer
Repair
QUALIFYING PC-ADMINISTERED WRITTEN
TEST WILL BE DESIGNED TO TEST FOR KNOWLEDGE, SKILLS, AND OR ABILITIES IN SUCH
AREAS AS:
h
Logical
Reasoning and Interpreting Instructions for Computer-Related Positions: These multiple-choice
questions test for ability to reason logically and interpret instructions in a
computer-related context. They cover
verbal and quantitative reasoning, flowchart interpretation and applying
written directions. The verbal and
quantitative reasoning questions include logical implications (e.g., if A and
B, then C) and relations (e.g., greater than).
Knowledge of addition, subtraction, multiplication and division is
necessary, but neither mathematical sophistication nor computational speed is
needed. The interpreting instructions
questions provide the instructions and specific rules for applying them. All the information needed to answer the
questions is presented with the questions.
h
User
Support and Training: This simulation
exercise requires candidates to assume the role of a staff member in a Help
Desk support unit. Candidates will be
presented with a user's problem. During
the course of handling the problem, candidates will be required to: demonstrate communication skills, apply
troubleshooting practices and tools, determine the appropriate level of
training needed by the user, and educate the user on the proper use of
computers.
h
Working
Effectively with Others to Solve Job-Related Problems: This simulation exercise
requires candidates to assume the role of a staff member in an Information
Technology work group who is working with colleagues during a time of change in
policy or procedure, in a particular agency.
During the exercise, candidates will be required to deal with obstacles
within the working environment, which includes peer relations and the demands
of handling multiple tasks. Candidates
will be required to demonstrate the ability to be flexible, creative and
persistent as a team player. They will
also need to demonstrate the ability to cooperate, show initiative, and
establish positive working relationships with peers and administrators.
Qualifying test scores may be banked
and applied to future examinations for titles that require the same test plan.
If
a candidate has previously passed an IT Qualifying Test prepared by the New
York State Department of Civil Service and using the same test plan as
announced, the qualifying test may be waived.
A candidate requesting such a waiver must submit verifiable evidence of
passing the qualifying test, including the name of the Civil Service agency
that administered the test and the test date.
Retest Policy: Candidates who fail the
qualifying test or candidates who wish to improve their position on the
eligible list, may reapply to retake the examination after a six (6) month
period has passed from the date of previous examination.
VETERANS
OR DISABLED VETERANS who are eligible for additional credits must submit an
application for veterans credits prior to the establishment of the eligible
list for the examination. Only those
veterans who have served on active duty during the creditable periods of war
will be eligible for veterans credits.
Additionally, Veterans credits will only be added to the score of a
candidate who has attained a passing grade of 70 or higher. Veterans credits may not be used to achieve a
passing score.
APPLICATIONS
CAN BE OBTAINED at the Office of Personnel,
TIME
AND PLACE OF EXAMINATION:
Approved candidates will be notified by mail regarding the time and
place the exam is to be held. If notice
of approval or disapproval is not received three (3) days prior to the exam
date, please call this office at 607 753-5076.
An
Equal Opportunity Employer: M/F
This
examination is being prepared and rated by the NYS Department of Civil Service
in accordance with Section 23.2 of the Civil Service Law. The provisions of the NYS Civil Service Rules
and Regulations dealing with the ratings of exams will apply to this test.
GENERAL INSTRUCTIONS AND INFORMATION
1. Falsification
of any part of the "Application for Employment" will result in
disqualification.
2. Applicants
must answer every question on the application form and make sure that it is
complete in all respects. Incomplete
applications will be disapproved.
3. If
you have applied for other Civil Service examinations for employment with New
York State or any other local government jurisdiction to be held on the same
date as this exam, you must make arrangements to take all the examinations at
one test site. If you have applied for
both State and Local government examinations, you must make
arrangements to take all your examinations at the State examination
center by calling 518 457-7022 no later than two weeks before the test
date. If you have applied for other
local government examinations, call or write to each Civil Service Agency to
make arrangements. You must make your
request for these arrangements no later than two weeks before the date
of examinations. You must notify all
local government civil service agencies with whom you have filed an application
of the test site at which you wish to take your examinations(s). For this examination
call 607 753-5076 or write to Cortland County Personnel,
4. Appointments
from an Eligible List must be made from the top three candidates willing to
accept appointment. The duration of an
Eligible List may be fixed for a minimum of one (1) year, and a maximum period
of (4) years.
5. It
is the responsibility of the candidate to notify the Office of Personnel/Civil
Service of any change in address. No
attempt will be made to locate candidates who have moved.
6. Under
specific circumstances, an alternate test date may be arranged. Your request with written documentation must
be received in this office no later than the Thursday proceeding the exam date.
Date Issued: 2/14/02
Amended: 4/7/05; 1/23/06; 1/25/07; 4/29/08