Home Energy Assistance Program (HEAP)


HEAP will open 11/1/2023

Emergency HEAP will open 1/2/2024

                  You do not need to come into our office to file an application!  

A regular HEAP application can be made quickest and easiest online at www.mybenefits.ny.gov.  If you do not have internet access, please call us at 607-428-5400 and we can mail an application to you. 

The Home Energy Assistance Program (HEAP)
 A federally funded energy assistance program that aids with heating bills, furnace repairs and, in some years, with summer cooling benefits and furnace maintenance.

Regular HEAP Opens 11/1/2023 and is projected through 3/15/2024

  • Eligibility for HEAP is based on income and your housing situation. Individuals must either pay directly for heating costs or pay rent that includes heating costs. This is typically a single benefit available during the program year. We can only accept applications during the HEAP season.

  • If you are in receipt of Temporary Assistance or SNAP, you will generally receive your regular HEAP benefit automatically. Please call us at 607-428-5400 if you have questions. 

HEAP Emergencies Open 1/2/2024

If you have a fuel emergency such as a power shutoff or less than ¼ tank of fuel, you can apply for Emergency HEAP over the phone by calling our office at 607-428-5400. We return calls within 24 hours.  If you cannot wait, please come in for emergency help. You need to be eligible for regular HEAP.  If you have not yet applied for regular HEAP, please do so through www.mybenefits.ny.gov.  

Heating Equipment Repair and Replacement

This program is available to help low income homeowners repair or replace heating equipment to ensure it is functional.  The homeowner must reside in the home receiving the benefit.  If you are without heat, you will need to come in and complete an application so that you can be seen that day.  Otherwise, you can call us at 607-428-5400 and an application can be mailed to you. 

Individuals Over the Age of 60 

Individuals who are age 60 or over, disabled or in receipt of Coda A SSI may contact the Cortland County Area Agency on Aging at 607-753-5060 to receive an application and apply by mail. If you have an immediate heating emergency, you can still come into the agency for assistance. You will need to provide: a utility bill, proof of emergency, verification of tenant of record, proof of gross income for everyone in the household, ID for all household members, and current resources. Please call 607-753-5060 with questions.

Submitting Required Documentation Electronically!

Don’t make a trip back into the office to bring in the documentation you need to submit.  There is a free mobile device app, NYDocSubmit, which can be used to submit them electronically.  Please visit https://www.cortland-co.org/DocumentCenter/View/7997/NYDocSubmit---Quick-Reference-Card
 There is also a paper document Drop Box outside the Main Entrance to the County Office Building

For detailed information on all HEAP programs please visit our website at: 

Home Energy Assistance Program (HEAP) | OTDA (ny.gov)

Contact Us


(607) 428-5400

After Hours Emergencies

(607) 753-3311